Terms and conditions
Welcome to wilderness explorers Africa, We are dedicated to providing high-quality safari experiences with diverse knowledge of the destinations, our well trained and certified safari Guide will ensure that you leave with great memories of your African safari experience and you will want to take the next adventure with us again.
Terms and Conditions, Wildlife Expeditions
Wilderness Explorers Africa is known for arranging elite Safaris in East Africa to see the mountain gorillas and witness the epic and spectacular wildebeest migration and life-changing safaris in Southern Africa to top wildlife areas. Please carefully read the Terms & Conditions as well as the Travel-Notes as they place out our particular obligations as well as form the foundation of you your client’s contract with us. In these detailed terms & conditions, “you” and “your” refers to all individuals named while booking (including any person(s) who is/are included or substituted in future or later date). “We” as well as “us” refer to Wilderness Explorers Africa.
These terms and Conditions are reviewed now and again owing to varying circumstances; the terms at the instance of booking are considered as valid terms. Conditions here in Africa are actually different from those in the much-developed countries as well as the standards-of-service, safety, security, and medical facilities may greatly be scarce and poor or be less quality than those offered in your residential countries. Please keep in mind that laws plus regulations of the country/state in which these services are offered are the ones that apply to our clients’ safari arrangements but not those back in your home country.
The correctness of information
The depictions, information as well as alternatives we offer as regards gorilla permits, national parks, accommodation, animal sightings, security, and itineraries are provided in loyalty, depending on the most recent information accessible to us. Cautiousness has been put to full use to make certain that we provide you with accurate information. We cannot agree to any blame or danger for any arising errors or blunders that may arise by matters that are way beyond the company’s control.
Cancellation/ terminations by us
Irregularly we may have to terminate or cancel a confirmed booking. We constantly make an effort to do away with canceling; however, we must reserve the right of doing this due to unavoidable inconveniences most recently being the outbreak of the Covid-19 coronavirus. At least, we shall not at any time cancel a confirmed-holiday below 30 days prior to your departure except when you have not made full payments on the time of the cancellation, or we are required to do this as a consequence of unforeseeable and odd circumstances that are way past our control, which consequences we couldn’t have done away with even with full payment. If we happen to cancel your safari/holiday (except for instances where you have not managed to make full payment or as a consequence of force majeure) we then shall present you the alternative of purchasing another holiday/safari from us that offers a related standard to that initially booked in case it is available. If the selected alternative is less-costly than your initial holiday/safari, we shall certainly give back the difference from the original payment however in case it’s more-costly, we shall request you to then pay-up the difference. On the other hand, you have the right to get a full refund of all payment you have made to us except for Gorilla and Chimpanzee permits in DR Congo, Uganda, and Rwanda which can only be refunded to the Client if the refund has surely been availed to us by the Governments of the respective countries. Apart from instances where we cancel/terminate for reasons save for those talked about in this very clause, we shall not have any additional legal responsibility to you. We much regret that we cannot pay for any expenses, losses as well as costs incurred as a consequence of any termination/cancellation. In case we cancel/ terminate for a reason that has not been talked about in this very clause, we shall certainly pay the utmost compensation of US$100 basing on the state of affairs. We much reserve the right, with no earlier notice, to cancel/terminate the holiday/ safari of any individual(s) in your group if, due to our opinion or that of other authoritative persons, that the individual(s) concerned conduct themselves in a way that causes or be probable to cause a threat, distress, or annoyance to a third party or cause damage to any property. In such a circumstance, the individual(s) concerned will surely be obliged to depart from the accommodation or any other service right away. We shall not have any further liability towards such individual(s). Please note that there will be no refund made and we shall pay no expenses or financial-costs sustained as a consequence of the cancellation/termination.
With operations in 16 African countries at exceptional circumstances, we will offer the clients credit notes that will allow them to book another considerately less priced safari holiday to one of the mentioned destinations on this form as a mutual settlement between us(Wilderness Explorers Africa) and you (the Client(s))
Cancellations/ terminations by you
Must you or another member of your travel-group be compelled to cancel/terminate; you are obliged to warn us / your travel-agent in writing. A cancellation/termination is not valuable not until we obtain a copy of a written notice from you. To cover-up our probable loss incurred by the cancellation/termination and given that we may fail to re-sell your holiday, then cancellation fees, not including insurance, will be imposed per person as detailed below:
Period prior to departure Cancellation-Charge (as a percentage of the total cost paid where pertinent) clients may not be refunded
a) Deposit payment if they cancel 120 days before the next payment.
b) 75% of the initial payment 119 days to 50 days before traveling.
c) 100% of the initial payment 49 days before traveling.
However, being travelers before we do understand and know that no condition is permanent we may have to settle in mutual talks and Agreements with our clients after critically assessing the cause of the cancellation and therefore this will be a private arrangement between Wilderness Explorers Africa and the client.
Complaints and dis-satisfaction services
All complaints should be reported right away to our delegate as well as to the service(s) supplier in question, who certainly will do their very best to ensure that they solve the problem. In case you stay discontented, please submit a written report to our Safari manager in your destination of travel immediately following the occurrence and it should not be over 14 days after the commencement of your safari/holiday, to allow us to better investigate the circumstances carefully. Unfortunately, the legal responsibility for complaints that are not notified to us in accordance with this stated procedure shall not be allowed.
Wilderness Explorers Africa trades specifically ground-handling services on the Africa continent. It does not trade flights as a fraction of their package however on request as well as can recommend on them consequently. According to the EC Directive on Package-Holidays, all clients who are directly booked with the company (us) through the are entirely protected for their monies paid to us as a result of the cancellation or restriction of travel-arrangements owing to bankruptcy through Bond-Plus-Protection insurance.
We apologize, we cannot allow legal responsibility or pay reimbursement for instances where our performance or appropriate performance of obligations is prohibited or impinged on by any occurrence which we or even the supplier(s) of the service or services in question couldn’t, even with all costs paid, anticipate or avoid. Events like these include the outbreak of deadly virus and disease, wars, war threats, border closures, riots, civil strife, terrorist activity, unforeseen government acts, nuclear disaster, industrial disputes, fire, disease, natural plus severe weather conditions, road closures, mechanical and or technical problems in transport, as well as any similar occurrences further than our control.
However, a critical survey will be taken by Wilderness Explorers Africa and the affected parties will have to be contacted and private and mutual settlements may be made or not depending on the criticality of the disaster.
Only can gorilla tracking permits to the applicable National Park can only be purchased when payment for them has been fully received. Acquiring a gorilla permit does not guarantee to see the gorillas. At times the local conditions may dictate that accessing the gorillas is actually impossible at very short notice. We actually are not capable of accept accountability for any condition that might result in the canceling of gorilla viewing, be it the closure of National Parks or closure of borders, nonappearance of the gorillas, or alterations in security. Refunds made are at the mercy of the concerned authority so we can’t accept accountability for them. As a company, we shall maximally make an effort to acquire a refund and in case a refund is made by the concerned authority, we certainly shall forward it to the Client.
Special attention should be put on the issue of insurance in the Travel Note. At the time of booking, you must possess, and must reveal to your travel agent or the company (us) that you possess the appropriate insurance particularly for the kind of safari/holiday you are booking with us. That insurance should entirely cover personal injury, death, and medical expenses, as well as repatriation in the occurrence of illness or an accident or death, or cancellation or restriction of the safari/holiday by whichever side plus loss of, theft of, or damage to a client’s personal belongings. Activities that have a greater natural risk, for instance, mountaineering, white-water rafting, and tracking animals on foot, should be well covered before traveling to Africa.
The company is licensed and registered by the laws of the respective countries of operation and operates within the Laws of the specific destinations, Your contract taken with us plus the matters arising from it will certainly be governed by the laws within that country except for the contracts made via our associated companies or partners.
We shall surely make every rational endeavor to see to it that (A) all constituent parts of the safari/holiday are well supplied as we described in our itinerary and to a sensible standard; as well as (B) our employees, sub-contractors, agents in addition to suppliers exercise appropriate care while carrying out obligations on our behalf as per the contract. The company accept liability for our employees, sub-contractors and agents, suppliers do plus don’t dos (given they were done while executing duties we have authorized). In case any section of your safari/holiday isn’t provided as per the itinerary we offered, we shall then compensate you appropriate in case your enjoyment of that safari/holiday has been impinged on and you have surely followed the procedure for complaints mentioned in these terms & conditions. This approval of liability is focused on the clause regarding “Force Majeure” stated above as well as these Terms & Conditions in general. Our utmost liability regarding respect of any complaints (except for death, illness or personal injury, or where claims concern loss and or damage to property or luggage, which as stated below are dealt with) is restricted to a total equivalent to the paid cost by or paid on behalf of the individual affected for the applicable services. The utmost amount will be payable only where the individual affected has got no benefit/advantage from the safari/holiday and neither of the contracted services has been offered. Accountability for loss or else damage to personal belongings (including money) or luggage will be compensated by us to at most US$30 on the condition that the client is supposed to have taken out enough insurance cover regarding such losses during the booking time.
We will certainly take all the appropriate care to prevent injury, death, or illness to our client caused by animals’ or insects’ life at the destinations. However, it is your personal responsibility to take good medical insurance as well as practical precautions regarding this so your attention should be focused on the Health part in the Travel-Notes section. Good Medical guidance should be got before traveling. Themed to these Terms & Conditions, we as the company accept liability so should you or anyone in your group suffer an illness, death, or personal injury as a consequence of performing failure or inappropriate performance of the made contract by our employees, sub-contractors, and agents, suppliers dos plus don’t dos (given they were done while executing duties we have authorized) except in the instances below. We won’t be accountable where any perform failure or inappropriate performance was because of: (a) the acts or blunders of a third-party not associated with the stipulation of the holiday taken under the made contract and which were unpredictable or unavoidable; (b) an occurrence which we or our supplier of the applicable services couldn’t have predicted or avoided even on taking all necessary care. Any claim should be reported to us according to the complaints procedure we mentioned see above. Any individual to whom whichever payment is done (plus their parent/ guardian in case an individual is a minor) should allocate to us plus our insurers all rights they could have to chase any third-party in association with this claim as well as provide all essential support to us plus our insurers which may be realistically required.